Frequently Asked Questions
You're probably wondering...
If you're anything like most of my clients, you've probably got a few questions before booking a Discovery Call.
That's completely normal.
Here are the questions I get asked most often. If yours isn't here, just get in touch. I'm always happy to help.
Before We Get Started
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Not at all.
I work with two types of clients.
Some already use VSCO Workspace but know it could work much better. Others are ready to move away from spreadsheets, notebooks and scattered emails and build a CRM that supports the way they work.
Wherever you're starting, we'll figure it out together.
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Absolutely.
In fact, that's one of the most common reasons people contact me.
Workspace is incredibly powerful - but it becomes much easier to use once it’s set up properly.
Most people aren't using even half of what it's capable of.
You don't need to start again.
We'll tidy up what's already there, simplify it and make it work for your business.
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Wedding professionals and photographers are my speciality because I understand the industry from the inside.
As a celebrant, I use VSCO Workspace every day in my own business, so I understand the way our industry works and what couples expect.
That said, I also work with other service-based businesses looking to improve their systems, streamline their processes and create a better client experience.
If you're wondering whether I'm the right fit, let's have a chat.
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Not one little bit.
Most of my clients would rather be looking after their clients than learning another piece of software.
That's where I come in.
You don't need to become a CRM expert.
I'll explain everything in plain English, we'll work at your pace and I'll make sure you understand why we're doing something—not just which buttons to click.
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Not a chance. If everything were running perfectly, you probably wouldn’t need me.
Honestly, if everything was running perfectly, you probably wouldn't need me.
One of the things my clients often say after our first meeting is,
"I already feel better."
That's because there's no judgement here.
My job isn't to point out what's wrong.
My job is to help you make your business better.
Working Together
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Leave it To Me.
I do the heavy lifting.
I'll build, customise and configure your CRM while keeping you involved in all the important decisions.
Perfect if you'd rather spend your time running your business.
Build It With Me.
We build it together.
I'll guide you through each step, explain why we're doing it and teach you how to confidently manage your CRM moving forward.
Perfect if you'd like to learn while we build.
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Every business is different.
If we're fine-tuning an existing Workspace account, most projects take around 6–10 hours.
If we're building your CRM from scratch, it depends on your business and which service you've chosen.
Before we begin, you'll have a clear understanding of what's involved and how long it's likely to take.
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Think of it as a conversation.
We'll jump on Zoom, I'll ask lots of questions about your business, what's frustrating you and how you’d love your business to work.
By the end of the call, you'll have a much clearer idea of where you're heading and whether I'm the right person to help.
There's absolutely no pressure to book.
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If we decide we're a good fit, I'll recommend the best place to start.
That might be:
Workspace Check-Up
Leave It To Me
Build It With Me
a VIP Day
A Planning and Strategy Session
A one-off support session
Every business is different, so there's no one-size-fits-all approach.
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Absolutely.
I work with clients across Australia, the United States and Europe.
Everything is done over Zoom with screen sharing, so wherever you are, we can work together.
About VSCO Workspace
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No.
Protecting your existing information is a priority, and wherever possible, we’ll improve what you’ve already built rather than starting again.
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Definitely not. I’ll guide you and make recommendations, but the final decisions are always yours.
Your CRM should fit around your business - not the other way around, which is why I take time to understand how you work before making changes.
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Absolutely.
In fact, that's one of my favourite parts of the job.
Every business is different, and one of my specialties is finding creative ways to make Workspace fit the way you naturally work.
Custom fields and clever workarounds are some of my favourite puzzles to solve.
Investment
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Every business is different, so the cost depends on what you'd like help with.
After our Discovery Call, I'll recommend the simplest and most cost-effective way forward.
There are no surprises, and I definitely don’t upsell.
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Only you can answer that.
But here's what I know.
My clients don't come to me because they need more software.
They come to me because they want less stress.
When your CRM is working properly, you'll spend less time chasing information, following up manually and wondering what's been forgotten.
Instead, you'll have better systems, more confidence and more time to focus on your clients—and your life outside work.
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Perfect.
That's exactly why the Discovery Call exists.
You don’t need to know whether you need a Workspace Check-Up, Leave It To Me or Build It With Me - that’s my job!
We’ll chat about your business, work out what’s happening behind the scenes and decide on the best place to start together.”
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Because your time is valuable.
You’re not paying me just because I know Workspace; you’re paying for the business experience, industry knowledge and problem-solving that help us reach the right solution faster.
Could you do it yourself?
Absolutely.
But if you’d rather avoid the frustration, save time and have someone in your corner, we’ll figure it out together.
Can’t find what you need above?
Tell me what you’d like help with, and I’ll point you in the right direction.